For a very large, international multinational, based in Scotland, we are currently looking for enthusiastic candidates. Great opportunity to work abroad, meet new people and have a great time!
Positions are open for candidates who are native level Dutch speakers, in combination with good level of English.
The position: The CSR will be required to work in any area of the Call Centre in order to meet IBM”s internal and external customer business needs.
Responsibilities Include: .
The job may involve handling inbound and outbound call requests of various types. Committed to Customer service in conjunction with continuous improvements. Acts with a sense of urgency to ensure deadlines are met. Ability to prioritise own workload and work on initiative. Excels in delivering Customer Satisfaction. Continually strives for process simplification. Encourages sharing of knowledge and best practices. Builds relationships across work groups and organisations. Keeps resources focussed on responding to Customer needs. Encourages and serves as a role model for personal and professional growth. Takes ownership of personal development.