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Technical Support Engineer (ClearCase) – Amsterdam, Holland – French or German speaking (ClearCase Support Consultant, ClearCase Consultant, Clear Case, France, Germany) One of our Blue Chip Clients is urgently looking for a French or German speaking Technical Support Engineer for a project based in Amsterdam. Please find some details below: The RoleSince customer satisfaction plays [...]
Technical Support Engineer (ClearCase) – Holland – French speaking
(ClearCase Support Consultant, ClearCase Consultant, Clear Case, France)
One of our Blue Chip Clients is urgently looking for a French speaking Technical Support Engineer for a project based in Amsterdam.
Please find some details below:
The Role
Since customer satisfaction plays an important role in sustaining the Rational business with our customers, the main objective of the Technical Support Engineer is to resolve the customer issues with Clearcase in a timely, courteous and professional manner. Although you are a technical expert, you may often need the help of other world-wide experts, like Rational product developers, our account managers and others to resolve the issue. Nevertheless, your responsibilities lie in the orchestration of this and you remain the customer contact and keep the responsibility for the progress towards the solution. All the time you are continuously focused to reduce the impact to the customers business. Ownership, team playing and customer focus are key elements of attitude of the Technical Support Engineer, who is doing his/her work in an international environment.
Requirements
. The ideal candidate will be educated to degree level with a technical background, preferably with software development and technical support.
. Experience with Clearcase or similar application (min 2 years) is essential;
. full knowledge of software development life cycle, especially software requirements and configuration management is expected
Experience is required with:
- different databases architectures and maintenance
- web Servers installation configuration and maintenance
- different platforms installation configuration and maintenance (Unix, Windows, Linux)
- Virtualisation via VMware images for use of testing reproduction scenarios.
- basic knowledge of network communication (Clearcase is a Client Server architecture)
- To be successful, you need to have analytical and problem solving skills, be able to set priorities, balance your workload and you also need to be strong in customer handling
- Customer focus, enthusiasm and drive are even more important.
- In order to support our customers in EMEA and work in our international environment, you need to be fluent in English and in French, both verbal and written.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Technical Support Engineer (ClearCase) – Holland – French speaking (ClearCase Support Consultant, ClearCase Consultant, Clear Case, France) One of our Blue Chip Clients is urgently looking for a French speaking Technical Support Engineer for a project based in Amsterdam. Please find some details below: The RoleSince customer satisfaction plays an important role in sustaining the [...]
Technical Support Engineer (ClearCase) – Holland – French speaking (ClearCase Support Consultant, ClearCase Consultant, Clear Case, France) One of our Blue Chip Clients is urgently looking for a French speaking Technical Support Engineer for a project based in Amsterdam. Please find some details below: The RoleSince customer satisfaction plays an important role in sustaining the [...]
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