Jun 10, 2019

Policy Officer

Algemene omschrijving

Médecins Sans Frontières (MSF) intervenes in emergencies and crises, to relieve human suffering from unmet medical needs and to create a space for humanity. MSF works to provoke a social and political response that meets the essential needs, and respects and protects the dignity, of people in danger. MSF strives to innovate and incite change through its medical action, its “témoignage” and its active reflection on the situation of populations in danger. Respecting its Charter and shared principles, MSF is an independent movement of citizen associations that are integrated and open to their societies. In a spirit of volunteerism, acting in proximity to and in solidarity with assisted peoples, MSF’s members adhere to humanitarian principles and respect for medical ethics.

At Médecins sans Frontières (MSF) / Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, and ability status and all other diversity characteristics.

Artsen zonder Grenzen (MSF-Holland) is an Association of (former) field and office employees, with a Board keeping oversight. MSF-Holland has a partnership with MSF offices in the UK and Germany. This partnership, known as ‘MSF Operational Centre Amsterdam’ (MSF-OCA), operates medical humanitarian interventions in about 25 countries. Annually, MSF-OCA deploys approximately 800 international staff and employs 10,000 national staff.

The office of MSF- Holland located in Amsterdam hosts more than 350 employees, offering direct support to MSF-OCA operations. MSF-OCA is working towards a robust integrity system that protects and supports the organisation and its employees.

For the Responsible Behaviour Unit, within the Department of the Director’s Office, we are seeking with immediate effect a:

Policy Officer (100%)
Based in Amsterdam


The policy officer will play a key role in the implementation of the Action Plan Responsible Behaviour (APRB) and the revision of the OCA Framework for Responsible Behaviour, the OCA Code of Conduct, and its related set of policies and procedures (FRB).

The policy officer will proactively review processes, practices and documents to identify gaps and weaknesses in the integrity system, conduct research and analysis, engage in consultation with all relevant stakeholders and draft new policies and procedures as required. This work will also include setting up reporting processes and procedures that meet the requirements of OCA.

The policy officer will work within the Responsible Behaviour Unit (RBU) and reports to the Coordinator, Responsible Behaviour Unit (CoRBU).

Main Responsibilities

1. Input into the APRB

  • Advise on prioritisation and process for policy and procedure development;
  • Liaise with the departments Finance, Operations (esp. Safety and Security officer), HR, PHD and the Control Unit to ensure consistency of integrity frameworks;
  • Identify other relevant stakeholders within and outside of the MSF-OCA;
  • Organise and conduct meetings on the APRB.

2. Conduct research and analysis

  • Conduct research and consult on existing integrity structures within MSF-OCA, Partner Sections and the field;
  • Conduct research and consult on existing structures within other Operational Centres, other MSF sections, and at the international level;
  • Perform research into state of the art integrity systems, recognised by other non-governmental and governmental organisations;
  • Perform research into the requirements of national labour laws regarding duty of care and creating a safe working environment (for HQ and the field);
  • Perform research into patient rights, patient safety and locally accessible reporting mechanisms;
  • Analyse and present findings thereon;
  • Engage in consultations regarding possible options for implementation.

3. Prepare and present revision of the FRB

  • Revise existing and draft new policy and procedure documents, process charts and roles and responsibilities matrix;
  • Present draft documents at relevant fora, including to the MSFH and OCA Management Team, other departments and units, and staff;
  • Facilitate consultations on drafts, organise rounds of comments, ensure implementation of accepted changes, and feedback to stakeholders;
  • Ensure accurate record-keeping of all comments received and resulting revisions.

4. Support the roll-out of the revised policy framework

  • Advise relevant sections and departments on the revised framework and changes therein;
  • Translate work into useable concise Sharepoint/web/app and other communication tools taking into account different audiences;
  • Develop trainings on the framework, and deliver such trainings, as appropriate;
  • Pilot testing of revised policies and procedures, evaluate its success and adjust as necessary;
  • Advise on and support the setting-up of a trusted quality group of external experts on mediation and on restorative justice interventions, and a group of external investigators to lead cases of alleged FRB violations, and other networks.

Gestelde eisen

Candidate Profile

  • Advanced studies or degree in a field relevant to this profile (e.g. law, social or organizational sciences, etc.);
  • At least 5 years of progressively responsible work experience in international organisations, with a focus on areas relevant to this position and extensive experience with policy development;
  • Strong understanding of complex governance structures and decision-making lines at MSF Headquarters and missions in the field, field experience with MSF is an advantage;
  • Fluency in English is required; working knowledge of French, Arabic and/or German is an advantage;
  • Strong analytical and advisory skills and the ability to translate complex analysis into concise, clear, and actionable conclusions and recommendations;
  • A demonstrated understanding of intersectionality and capacity for intersectional analysis;
  • Proven track record in developing and implementing policy and process change; process improvement familiarity would be advantageous;
  • Excellent drafting skills;
  • Excellent verbal communication skills, including the ability to give presentations, deliver trainings and briefings;
  • Persuasive, persistent, ability to organise and drive initiative involving different stakeholders, ability to influence and project authority;
  • Good team-player, flexible, ability to work independently, ability to manage conflict;
  • Impeccable behaviour and high integrity;
  • Affinity with the principles and objectives of MSF’s work. 



Meer informatie

We offer

  • A stimulating, professional working environment in an international organisation.
  • A Dutch employment contract for one year, with option for renewal (for a full-time appointment based on 5 days per week).
  • A gross salary in scale 6 or 7 between ( 2,811 to 4,015) or (€ 3,268 and € 4,692) based on relevant education and professional work experience, for full-time employment (based on a 40-hour week).
  • A holiday entitlement of 30 days per annum.
  • A premium-free pension.

Information and Application

For more information about this position, please contact Tatjana Dawson, Coordinator Responsible Behaviour Unit at tatjana.dawson@amsterdam.msf.org.

If you believe that you fit the profile, you can react directly via the ‘Apply Now’ button.

Please upload a letter of motivation and Curriculum Vitae in English as one combined document.

The closing date for application is 31 May 2019.

Interviews are planned in the weeks of 10 and 17 June.

The closing date for this post may be brought forward or extended depending on the volume and strength of the applications. 

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